Frequently asked questions
How does the Buy Box tracking work?
TSeller automatically monitors your products every 6 minutes, analyzing competitor prices and adjusting your offers to win the Buy Box while maintaining your profit margins. The system uses intelligent algorithms to ensure you stay competitive without sacrificing profitability.
What platforms does TSeller support?
TSeller is available on iOS, Android, Web, and Chrome Extension. All platforms sync seamlessly in real-time, giving you complete access to your business anywhere. Whether you're on your phone, tablet, or desktop, your data is always up-to-date.
Can I try TSeller before committing?
TSeller offers a free 14-day trial with full access to all features and no credit card required. Experience everything the platform has to offer completely risk-free. Cancel anytime during the trial period with no questions asked.
How much does TSeller cost?
TSeller is available for R199 per month, which includes all core features. Auto-repricing for Buy Box tracking costs an additional R3 per product. There are no hidden fees, and you only pay for what you use.
How do I set up my Takealot API key?
Once you sign up, go to Settings in your TSeller account and enter your Takealot Seller API key. You can obtain this key from your Takealot Seller Portal under Account Settings > API Access. TSeller securely stores your credentials and uses them to fetch your data.
Is my data secure?
Yes, absolutely. TSeller uses industry-standard encryption for all data transmission and storage. Your Takealot API keys are encrypted and stored securely. We never share your data with third parties, and you maintain full control over your information.
Can I manage multiple stores?
Yes, TSeller supports multiple store management. You can add multiple Takealot seller accounts and switch between them seamlessly. Each store's data is kept separate and secure, making it easy to manage multiple businesses from one dashboard.
What is Stock Reconciliation?
Stock Reconciliation helps you match your inventory records with Takealot's system. You can upload a CSV file of your actual stock levels, and TSeller will compare it with what's listed on Takealot, highlighting any discrepancies so you can fix them quickly.
How does Auto Replenishment work?
Auto Replenishment monitors your stock levels and automatically updates your offers when inventory runs low. You can set thresholds for each product, and TSeller will adjust quantities or pause listings to prevent overselling.
Can I bulk update my offers?
Yes, TSeller includes powerful batch operations that let you update prices, lead times, and statuses for multiple offers at once. Simply select the offers you want to modify and apply changes in bulk, saving you hours of manual work.
What analytics does TSeller provide?
TSeller offers comprehensive analytics including sales trends, profit margins, top-performing products, revenue tracking, and competitor analysis. You can view data by day, week, month, or custom date ranges, with visual charts and detailed reports.
How does Product Tracking work?
Product Tracking lets you monitor specific products on Takealot, even if they're not your own. Track competitor prices, stock levels, and Buy Box winners. TSeller sends you notifications when prices change or when opportunities arise.
Can I export my data?
Yes, you can export sales, orders, offers, and analytics data to CSV format. This makes it easy to import data into accounting software, create custom reports, or perform additional analysis in spreadsheet applications.
What is the Chrome Extension for?
The TSeller Chrome Extension integrates directly with Takealot's website, providing quick access to product information, Buy Box data, and offer management tools while you browse. It's perfect for quickly adding products to track or updating offers on the go.
Do you offer customer support?
Yes, we provide email support at support@blockseven.info and phone support at +27 (71) 200 7133. Our team is responsive and committed to helping you succeed. We typically respond to inquiries within 24 hours on business days.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time with no penalties or cancellation fees. If you cancel, you'll retain access to TSeller until the end of your current billing period. Your data will be preserved for 30 days after cancellation.
What payment methods do you accept?
We accept major credit cards and debit cards through our secure payment processor. All payments are processed securely with industry-standard encryption to protect your financial information.
How often is data synced?
TSeller syncs your data in real-time. Sales, orders, and inventory updates are reflected immediately. Buy Box tracking runs every 6 minutes to ensure you have the most current competitive intelligence.